Jota Clean Paw – Billing & Payment Policy (Updated 1-1-26)
Prepaid Subscription Service: Billing operates on a prepaid, rolling subscription basis, calculated over a 52-week year. Weekly subscriptions are billed every Friday and cover services for the period from Friday through Thursday of the following week. Monthly subscriptions are billed on the 1st of each month and cover services for the entire calendar month.
Payment Methods: Clients must have a valid credit or debit card on file for all recurring and one-time services. We accept all major credit cards. Cash, personal checks, and cryptocurrency are not accepted unless prior arrangements have been made with Jota Clean Paws management.
Prepayment Discount & Refunds: Clients who prepay Quarterly receive a 10% discount. However, after 30 days from the original payment date, no refunds will be issued. The only exception is in the event of a pet’s passing, with required supporting documentation. Refunds requested within 30 days will be subject to processing fees and prorated deductions for services already provided.
Failed or Declined Payments: If a payment fails, we will notify you via email and or text message. If a valid payment method is not updated before your next scheduled service, we reserve the right to pause or suspend services until the balance is cleared.
Collections Policy: If payment remains outstanding for 90 days, we may engage a third party collections agency to recover the balance for services previously rendered. By using our services, you agree to these billing and payment terms. Please ensure your payment details remain current to avoid service interruptions.
Jota Clean Paw – Staff Safety Policy
Dog-in-Yard Policy
For the safety of our pooper scooper technicians and your pets, dogs must not be in the yard while service is being performed.
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If dogs are present in the yard at the time of service, the yard will be skipped.
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No service will be completed during that visit.
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The homeowner will be notified that service was skipped due to dogs being in the yard.
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Skipped visits due to dogs in the yard may still be subject to the regular service charge.
We appreciate your cooperation in helping us provide safe and efficient service.
Understanding Dog Behavior: While your pet may be loving and gentle with you, they may perceive our staff as strangers entering their territory. For everyone’s safety, we ask for them to be kept inside during our service visits.
Restricted Entry: We will not enter any yard where a pet displays signs of distress, aggression, or excessive barking. If we enter and encounter an aggressive or unfriendly pet, we will attempt to calmly exit the yard. However, we reserve the right to protect ourselves as needed based on the situation.
Client Responsibility: It is the client’s responsibility to ensure the safety of our staff while performing services. In the event of an unprovoked attack, clients must provide current vaccination records immediately. We may also report the incident to animal control, or the appropriate authorities as required by local laws and company policy.
Proactive Communication: If you own a dog that is anxious, aggressive, or highly protective, please inform us before starting service. We will work with you to establish appropriate safety measures to ensure a smooth and secure experience for all.
Our Commitment: We love dogs and prioritize their well-being, but staff safety is just as important. We appreciate your cooperation in maintaining a safe environment for both our team and your pets.
Jota Clean Paw – Yard Access & Cleanup Policy & Waste Disposal (Per Visit)
We do not take the pet waste with us. All pet waste will be double-bagged and placed inside your accessible trash bin. If no bin is accessible, the waste will be placed in a designated area, right by the entrance fence.
Clients are responsible for always ensuring safe and unobstructed access to their yards. This includes keeping entryways clear of any obstacles that could cause injury to our staff or hinder seamless entry.
We will not enter yards that have obstructions, nor will we climb or hop fences/gates or engage in any unsafe actions to gain access.
If we are unable to enter the yard due to these conditions, clients will still be charged for the scheduled visit.
We remove only visible pet waste to the best of our ability. Overgrown grass, tall weeds, unmaintained landscaping, and fallen leaves can affect the thoroughness of the cleanup.
Clients are expected to keep grass trimmed, plants maintained, and leaves/debris cleared to ensure effective service. If these conditions are not met, certain service guarantees may not apply.
We will remove pet waste found on top of visible leaves but will not sift through piles of leaves or debris. Yards with tanbark or mulch may also make waste removal more challenging, but we will always do our best.
If you notice any missing areas, please bring them to our attention, and we will correct the issue on the next visit.
Your satisfaction is our priority—let us know of any concerns, and we will work to resolve them promptly.
Jota Clean Paw – Service Times Policy
Service Day Guarantee: While we cannot provide exact appointment times due to route variables, we guarantee that your service will be completed, if in the event we cannot complete the service on your scheduled day. We will reschedule your next service for the next day.
Flexible Time Frames: Estimated service windows may be available but are subject to change as we adjust routes for efficiency. Our routing software helps minimize driving times and optimize scheduling.
Weather Conditions: We operate in most weather conditions, including rain, unless there is a severe downpour or unsafe conditions. If hazardous weather or road conditions prevent service, we will temporarily pause operations and notify affected clients as soon as possible.
We appreciate your understanding and flexibility as we work to provide reliable and efficient service!
Jota Clean Paw – Holiday Policy
Observed Holidays: Our monthly service fee includes the following holidays, during which we will not provide service: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. These skipped holidays are factored into your billing and do not qualify for a refund.
Self-Cleanup Credit: If your scheduled service falls on one of these holidays and you choose to clean up the waste yourself, simply notify us, and we will apply a credit to your account for that visit. The credit will be $25 off your subscription next month.
We appreciate your understanding as we allow our team to observe these holidays while keeping your service seamless!
Jota Clean Paw – Missed Service Policy
Uncontrollable Circumstances: If we are unable to provide service due to factors beyond our control—such as severe weather (thunderstorms, heavy rain, snow), natural disasters (earthquakes, fires, hurricanes, tsunamis), illness, locked gates, obstructed entry, aggressive or unsafe pets, or vehicle issues—your billing will not be prorated.
Built-In Allowance: Our pricing structure already accounts for occasional missed visits due to these circumstances.
Increased Waste on Next Visit: When a service is skipped, we will remove all accumulated waste during your next scheduled visit, which will require additional time and effort.
We appreciate your understanding as we work to maintain reliable service while adapting to unforeseen challenges!
Jota Clean Paw – Skipped Visit Policy
Reasons for Skipped Visits: If we arrive at your property and are unable to complete service due to an aggressive or unsafe pet, locked gates, or any other obstructions, we will attempt to contact you immediately to resolve the issue.
Notification: If we are unable to reach you, the visit will be skipped, and you will receive an email explaining the reason for the missed service.
Billing: Clients will still be charged the full amount for skipped visits under these circumstances, as our team has allocated time for your service.
To avoid interruptions, please ensure clear access to your yard and that pets are safely secured during service days.
Jota Clean Paw – Cancellations, Pauses & Restarts
Cancellations: If you choose to cancel your service, You will be billed at the current rate, forfeiting any previously grandfathered pricing.
Pausing Service: You may pause or suspend service for up to 30 days (One billing cycle). After this period, your account will be considered inactive, requiring you to re-sign up at the current rate, with no guarantee of previous pricing.
Restarting Service: If your account becomes inactive after a pause or cancellation, you will need to restart service at the latest pricing.
Cancellations/Changes: Either party may cancel this agreement at any time after the initial cleanup has been paid in full. There are no contracts or termination fees for residential services. All cancellations must be submitted in writing via email at least 48 hours prior to the billing cycle renewal date. If cancellation occurs after the billing cycle has renewed and services have already been rendered, a prorated account credit will be issued for the applicable portion of the transaction.
For commercial clients, a 30-day prior written notice is required for cancellations, submitted via email or the client portal. Any service upgrades, downgrades, or cancellation requests should be submitted via the Client Portal or in writing to
Info@Jotacleanpaws.com, and will typically take effect within 24 to 48 hours after submission.
We aim to keep our process flexible while ensuring fair and consistent service for all clients.
Jota Clean Paw – Refund Policy
No Refunds: We do not offer refunds for services rendered unless there is an error on our part.
Service Continuation After Cancellation: If you cancel your service upon the renewal of your billing cycle, we will continue to provide services until the end of the current billing cycle.
Refunds for Non-Error Reasons: If a refund is issued for any reason other than our mistake, it will be prorated to account for services already rendered.
Account Credits: In certain situations, we may offer account credits on a case-by-case basis. These credits will either appear on the following month’s invoice or remain on your account without an expiration date.
We strive to ensure satisfaction, but please note that our refund and credit policies are in place to maintain fairness and consistency.
Jota Clean Paw – Satisfaction Guarantee
Revisit Request: If you’re not fully satisfied with any service, we will make every effort to revisit your property on the same day or as soon as possible.
Time Frame for Requests: Revisit requests must be made within 24 hours after the completion of your last service. After this period, all work is considered final, and revisits will no longer be offered free of charge.
Working with You: We are committed to resolving any issues to your satisfaction within the guidelines of our terms of service. We will always do our best to accommodate your needs and ensure you’re happy with the results.
Add-On Services
Yard Deodorizer: This product that we use is safe for people, pets, and plants. However, we recommend avoiding this service if your pet is overly sensitive to chemicals or allowing the treated area to dry completely before letting pets access it.
Reaction/Concerns: If any irritation or reaction occurs, please inform us immediately, and we will discontinue the service to help resolve the issue. While we do not anticipate any problems, Jota Clean Paw cannot be held liable for any issues, reactions, or irritations caused by the use of this product.
Privacy Policy
Personal Information: By providing your mobile number, you consent to receive marketing and service notifications via SMS. Rest assured, we will never share your personal information or phone numbers. You can opt out at any time by replying “STOP.”